Updated Through: December 2024Muuv, LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, store, and protect your personal information when you visit our fitness studio, use our website, or interact with us in other ways. “Personal information” means any information that relates to you from which you can be identified.
Information We Collect
We collect personal information that you provide directly to us when you sign up for classes, purchase memberships or merchandise, create an account, or communicate with us. This may include:
Personally Identifiable Information: Name, email address, phone number, date of birth, and mailing address.
Payment Information: Credit or debit card details, billing information, and transaction history.
Fitness Information: Health data, physical fitness goals, preferences, and emergency contact details.
Online Usage Information: When you visit our website or use our mobile app, we may collect information about your device, browser type, IP address, and browsing behavior using cookies and other tracking technologies. This information is aggregated with our other users.
How We Use Your Information
We use the information we collect to:
Provide our services, including scheduling classes, processing payments, and managing memberships.
Processing Transactions and Requests. We use your personal information to process your membership, inquiries and requests; and communicate with you regarding the status of your membership, inquiries and requests. We may communicate with you by email, postal mail, telephone, and/or text message. You will have the right to unsubscribe from our notification services at any time by contacting hello@studiomuuv.com and asking to be deleted from our mailing and telephone lists.
Improve and personalize your experience at our studio and on our website.
Send you important updates, such as class cancellations, schedule changes, promotions, and events.
Respond to your inquiries and provide customer support.
Analyze usage patterns to improve our offerings and website functionality.
We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you and Muuv, LLC. Therefore, in response to a genuine request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can disclose personal information about you.
How We Share Your Information
We do not sell your personal information to third parties. We may, however, share your information with trusted third-party service providers who assist us in operating our studio and delivering our services. This may include:
Payment Processors: To securely process transactions. We use a PCCI compliant payment processor and we do not store your credit card information other than the last 4 digits of your card number and its expiration date.
Marketing Platforms: To send promotional emails or advertisements, which you may unsubscribe from at any time, using the unsubscribe link in the communication, or contacting us at hello@studiomuuv.com.
Scheduling Software Providers: To manage class bookings and appointments.
Data Analytics Providers: To analyze website traffic and improve user experience.
We may also share your information if required by law, to protect our rights, or in the event of a merger or acquisition.
cookies and Tracking Technologies
Cookies are a standard internet technology, and many major websites use them to provide useful features for their website users and members. Cookies allow us to store and retrieve login information on a user’s system. They provide us with data that we can use to improve our services to you. If you so choose, you can save your login or password so you do not have to re-enter them each time you visit our site. Cookies themselves do not personally identify users, although they do identify a user’s computer and a user’s preferences. Most browsers are initially set up to accept cookies. If you prefer, you can set yours to refuse cookies. However, you may not be able to take full advantage of our Site if you do so. You can control and/or delete cookies as you wish – for details, see aboutcookies.org . You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work. We do not use cookies for marketing to users, tracking users, or enabling third parties to advertise goods or services to users.
Data Security
EEA, United Kingdom and Switzerland Users Only:
If you are a resident of the EEA, United Kingdom, or Switzerland, you have rights to understand and request how we collect, use, and disclose personal information, to the extent permitted by applicable law:
Right to access your personal information held by us
Right to rectify inaccurate personal information
Right to have your personal information erased or deleted
Right to restrict our processing of your personal information
Right to data portability or to transfer your personal information
Right to object to the processing of your personal information Right not to be subject to automated decision-making, including profiling, which produces legal effects
If you would like to exercise your privacy rights above, please contact us via email at hello@studiomuuv.com . If you wish to raise a concern about our use of your personal information, you have the right to do so with your local supervisory authority.
California Users Only:
The California Consumer Privacy Act of 2018 (“CCPA”), effective as of January 1, 2020, requires businesses that collect personal information of California residents to make certain disclosures regarding how they collect, use, and disclose such information. California consumers have the right to request the deletion of their personal data, additional information about our use and disclosure of their personal data, and the specific pieces of personal data we have about them. California consumers also have the right not to receive discriminatory treatment if they exercise the rights listed above. To make requests, California consumers may email us at hello@studiomuuv.com . A toll-free number will be provided in an update to this Privacy Policy. Currently, please use our telephone number (925) 232-1522 and ask for the studio manager. Consumers will be required to submit their email address, and may also be asked to provide their name, location, and telephone number so that we can verify the request. California law permits California consumers to use an authorized agent to make privacy rights requests. We require an authorized agent to provide us with proof of the California consumer’s written permission (e.g., a power of attorney) that shows the authorized agent has the authority to submit a request for the California consumer. An authorized agent must follow the process described above to make a request, and we may additionally require the authorized agent to verify his/her own identity and registration to do business in California and we may confirm the agent’s authority with the California consumer about whom the request was made.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction: You may access, update, or correct your personal information by logging into your account or contacting us directly.
Data Portability: You may request a copy of your data in a portable format.
Opt-Out: You may opt out of marketing emails at any time by following the unsubscribe instructions in the email or by contacting us directly.
Deletion: You may request that we delete your personal information, subject to legal or contractual obligations.
Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third-party websites, and we encourage you to read their privacy policies.
data retention
We have a Record Retention Policy and Schedule (“Policy”) which calls for the deletion of routine business information on a periodic basis according to the type of record and the department that generates it. Some important legal documents are retained permanently as required by the Policy. Many records are deleted after one year. To delete your personal information from our records, or to request corrections to your Information, please contact hello@studiomuuv.com . Certain information cannot be deleted if you intend to continue using our site and studio, such as your email address and your telephone number. If you would like a copy of your information on file with us, please contact hello@studiomuuv.com
Children’s Privacy
Our services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will promptly delete it.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be effective when posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Our Privacy Policy is updated at least every twelve (12) months.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Email: hello@studiomuuv.com
Mailing Address:1950 Concord Ave. Suite B, Concord, CA 94520